Looking for a specific topic?
At Ford we go to great lengths to ensure your shopping experience is as easy and secure as possible.
Below are Frequently Asked Questions. If you need more help, please contact us directly.

 

Q: What if I don't know the vehicle's model year?
A: No problem. You can still search for the parts you need by entering the vehicle’s VIN or by using the search icon/magnifying glass at the top of the screen.

 

Q: What is a VIN and where can I find it?
A: Your VIN, or Vehicle Identification Number, is a series of 17 alphanumeric characters that uniquely identifies your vehicle.
The characters themselves record specific information regarding the vehicle manufacturer, place of assembly and other key information.
Look for this number on a white sticker on the driver's door or on the frame inside the door. You’ll also find it listed on the metal tag fastened to the driver's side of the dashboard, closest to the windshield. It’s viewable through the windshield and visible from outside the vehicle. Your vehicle documentation also includes the VIN (e.g., registration, title, insurance policy, lease or promissory note).

 

Q: What if I don't know the VIN?
A: You can also search for the parts you need by entering the year, make and model of the vehicle or by category. However, these search results are not as concise or reliable as a VIN search. Before you place an order on the site, we strongly recommend that you find the vehicle’s VIN (usually on a metal tag affixed to the driver's side of the dashboard, closest to the windshield) and use the VIN search for the most accurate results.

 

Q: What if I can't find a part?
A: Our Chat agents can help you find the right part for your vehicle. Just click on the "Chat Now" button on your screen or give us a call at 844-589-0060, Monday to Friday, 8:30 a.m. to 5:30 p.m. ET.

 

Q: How do I chat?
A: To find the live chat feature, click "Chat Now" on your screen. You will then be connected with one of our representatives between 8:30 a.m. and 5:30 p.m., Monday to Friday ET.

 

Q: How do I call Ford?
A: You deserve the best online experience whenever you shop with us. If you need help finding the right part or if you have any suggestions, give us a call at 844-589-0060, Monday to Friday, 8:30 a.m. to 5:30 p.m. ET. You can also click on “Chat Now” to speak with one of our representatives.

 

Q: What do I do if I have a problem using the site?
A: We want to give you the best online experience possible. If you’ve encountered any difficulties using our website, or have any suggestions, we want to know. Please click "Chat Now" to speak with one of our representatives or give us a call at 844-589-0060, Monday to Friday, 8:30 a.m. to 5:30 p.m., ET.

 

Q: What does LH and RH mean in a part description?
A: In the catalog part listing, you may see RH or LH. This signifies Right Hand or Left Hand and lets you know where the part is located on your vehicle. Right Hand (RH) is the passenger side, while Left Hand (LH) is the driver’s side.

 

Q: After I place my order, will I get updates on its progress?
A: Yes, you will get an email confirmation to keep you informed of your order’s status. Please note: It may include an update/status message if your order isn’t available for shipping or pickup yet.

 

Q: Why haven’t I received an email confirmation of my order?
A: All orders are followed by an email confirmation almost immediately. If you do not receive confirmation within two hours of placing your order, please make sure that the email you registered at Accessories.Ford.com is correct and check your spam folder in your inbox.

 

Q: If I need a part shipped overnight, is it guaranteed?
A: Most of the time, your parts will be shipped overnight, depending on availability. However, rare circumstances could prevent overnight delivery (e.g., FedEx shipping delay). If you have any issues receiving your order please click "Chat Now" to speak with one of our representatives or give us a call at 844-589-0060, Monday to Friday, 8:30 a.m. to 5:30 p.m., ET.

 

Q: How long does it take from placing my order to shipping it?
A: If an item is in stock, the shipping time depends on which shipping option you’ve chosen and how many items are in your complete order. If everything is in stock, your order will be shipped in one to two business days. However, if unusual circumstances arise, such as a part being on back-order, a shipment delay may occur. If this happens, we will let you know about the delay by email.

 

Q: I received an email confirmation that my order has shipped, but I haven’t received it yet.
A: When your order is finalized, our system automatically sends an email, letting you know that your order has shipped. Sometimes, however, the email gets sent but your order may be delayed because parts are in a warehouse or are backordered. If this happens, we’ll send another email to let you know. You may also check the tracking number or chat with one of our representatives.

 

Q: After I place my order, will I get updates on its progress?
A: Yes, you will get an email confirmation to keep you informed of your order’s status. Please note: It may include an update/status message if your order isn’t available for shipping or pickup yet.

 

Q: I need to make a change to my order. What should I do?
A: You have up to an hour after you’ve placed an order to make a change or cancel it. Simply click "Chat Now" to speak with one of our representatives or give us a call at 844-589-0060, Monday to Friday, 8:30 a.m. to 5:30 p.m., ET.

 

Q: What is “My Garage”?
A: My Garage allows you to save information about any of your vehicles to make searching faster and more accurate.

 

Q: What is the warranty for accessories sold on this site?
A: LIMITED WARRANTY
Ford warrants that new Ford branded products will be free from defects in materials and workmanship at the time of sale. This warranty does not cover damage or malfunctions caused by normal wear and tear, accident, abuse, neglect, improper storage or handling, misuse, vandalism, acts of God, or other causes external to the product.
This warranty gives you specific legal rights, and you may have other rights, which vary from State to State.
Ford Accessories are defined as items that do not appear on the factory window sticker and are installed by a Ford Dealer. Not all Custom Accessories purchased through this website are Genuine Ford Accessories which are warranted by Ford. This website also contains Ford Licensed Accessories which are warranted by their respective manufacturers and are not warranted by Ford.
Ford Original Accessories (FOA) will be warranted for whichever provides you the greatest benefit: 24 months/unlimited mileage or the remainder of your Bumper-to-Bumper 3-year/36,000-mile New Vehicle Limited Warranty. Contact your local Ford dealer for details and a copy of the FOA limited warranty. Genuine Ford Accessories will be warranted for whichever provides you the greatest benefit: 12 months or 12,000 miles (whichever occurs first) or the remainder of your Bumper-to-Bumper New Vehicle Limited Warranty. Contact your local Ford or Lincoln dealer for details and a copy of the limited warranty.
Ford Licensed Accessories (FLA) are warranted by the accessories manufacturer's warranty. FLA are warranted by the accessory manufacturer for whichever provides you with the greatest benefit: 24 months/unlimited mileage or the remainder of your Bumper-to-Bumper 3-year/36,000-mile New Vehicle Limited Warranty if bought at time of vehicle sale. Contact your local Ford dealer for details and a copy of the FLA limited warranties.
Most Ford Performance Parts (FPP) are sold with no warranty, unless otherwise expressly designated. Check the FPP website: www.performanceparts.ford.com or contact the Ford Performance Parts Techline at (800) FORD788 for the latest limited warranty information on specific products.

 

Q: Why does the accessory I want have to be installed at the dealer?
A: Some accessories require installation by trained Ford Dealer technicians to support complex integration with existing vehicle systems.

 

Q: When do I get billed for installation?
A: The cost of installation will be part of your transaction and placed as a hold authorization on your card (to secure the funds) during checkout, but your credit card will not be charged for the installation until it’s performed at the dealership.

 

Q: Why can’t my order be shipped to me?
A: Some hazardous materials cannot be shipped directly to you due to federal regulations. Other parts are simply too large and heavy to ship via FedEx. Sometimes, your preferred dealer may be able to make other shipping arrangements with a local transportation company – contact them directly for details. Apologies for any inconvenience.

 

Q: Why haven’t I received an email confirmation of my order?
A: All orders are followed by an email confirmation almost immediately. If you do not receive confirmation within two hours of placing your order, please make sure that the email you registered at Accessories.Ford.com is correct and check your spam folder in your inbox.

 

Q: What do I do if I need to return a part?
A: Click Make a Return to initiate a return online. Our Customer Resource Center is also available by clicking "Chat Now" to speak with one of our reps or give us a call at 844-589-0060, Monday - Friday, 8:30 a.m. to 5:30 p.m., ET. Please do NOT take the part back to the dealership as they will NOT be able to accept it.
RETURNS AND EXCHANGES
Ford or the dealer (where applicable) accepts returns or exchanges of applicable Motorcraft, Ford Parts, Omnicraft, Ford Accessories, Lincoln Accessories and Ford Performance Parts within 30 days of your receipt. Once you start a return, you must return the part(s) within 7 calendar days. Electronics, wheels and custom-painted parts can’t be returned at any time for any reason.
All returns and exchanges must be returned to Ford (for orders shipped directly to you) or the dealer (for orders picked up from the dealer) at your expense, except when there’s a Ford or dealer error. Return them in the original box, in new, non-installed, resalable condition, with all instructions and hardware, and in the condition it was received. If all of these conditions are not met, Ford or the dealer (where applicable) has the right to decide whether to accept the return. Shipping charges are non- refundable.
If you decide not to provide a VIN(s), you are 100% responsible for making sure the accessories you ordered are compatible with your vehicle.
Attempting to return any parts or assemblies that have been tampered with in a manner that affects the re-salability and/or safety of the part(s) is prosecutable under the law, and these parts and assemblies are not eligible for return credit, refund and/or exchange.
If you believe a product sold by Ford has a condition or defect that might make it unsafe, please report this safety concern immediately by using the chat feature on the Site or by calling 1-844-589-0060.

 

Q: What do I do if my part was damaged?
A: If you’ve received a damaged part, click Make a Return to initiate a return online or contact our Customer Resource Center by clicking "Chat Now" to speak with one of our representatives or give us a call at 844-589-0060, Monday to Friday, 8:30 a.m. to 5:30 p.m., ET.

 

Q: What do I do if I got the wrong part?
A: If you included a VIN in your order and received an incorrect part, you should contact our Customer Resource Center by clicking "Chat Now" to speak with one of our representatives or give us a call at 844-589-0060, Monday to Friday, 8:3 a.m. to 5:30 p.m., ET. You can also click Make a Return to initiate a return online.

 

Q: I want to learn more about FordPass® Rewards. Where should I go?
A: Go to the FordPass Rewards FAQ page to learn how to join the program, how to earn and redeem Points and how to get the most from membership.

 

Q: I want to learn more about Lincoln Access Rewards^®. Where should I go?
A: Go to the Lincoln Access Rewards FAQ page to learn how to join the program, how to earn and redeem Points and how to get the most from membership.

 

Q: Will my Points be given back when I return an item?
A: Yes, any Points used on an item that’s returned will be restored to your account once the return is processed. Please refer to the Terms and Conditions page for more details.

 

Q: Can I pay with Points for installation?
A: Yes, Points can be redeemed to cover the cost of installation at participating dealerships.

 

Q: Where can I see my Points balance?
A: Members can view their FordPass Rewards Points or Lincoln Access Rewards balance at the top of the site underneath their name (must be logged in).  You can also see them on the FordPass App under the Account tab or at their Owner account at the Rewards website (must be logged in).

 

Q: How do I pay with Points?
A: When shopping for accessories, members can use their FordPass Rewards or Lincoln Access Rewards Points at checkout.

 

Q: When will my Points be updated after a purchase?
A: Points will be updated as each item in the order is shipped.

 

Q: How do I know how many Points I have earned on my order?
A: Any FordPass Rewards or Lincoln Access Rewards Points earned will appear on your order confirmation screen at checkout.

 

Q: Why didn’t I earn Points on my purchase?
A: At this time, Points can only be earned by a member who has logged into their account prior to completing their purchase.

 

Q: May I use my Points for taxes or shipping?
A: Not at this time, however you could choose to pick up your order at a participating dealership at no charge.

 

Q: Who can I contact if I need assistance with a Points order discount?
A: For questions about your accessories order, please contact 844-589-0060.
For questions about FordPass Rewards, please contact 833-385-0516.
For questions about Lincoln Access Rewards, please contact 833-385-0520.