Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Explorer 2011-2019 Cargo Area Liner

Explorer 2011-2019 Cargo Area Liner

SKU: BB5Z6111600BB

$130.00

Shipping: Ships by Apr 7

Pickup: Free at Dealer

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Ford Large Soft-Sided Folding Cargo Organizer

Ford Large Soft-Sided Folding Cargo Organizer

SKU: HE5Z78115A00A

$105.00

Shipping: Ships by Apr 7

Pickup: Free at Dealer

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Explorer 2011-2019 Black Cargo Security Cover

Explorer 2011-2019 Black Cargo Security Cover

SKU: BB5Z7845440AA

$190.00

Shipping: Ships by Apr 7

Pickup: Free at Dealer

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Explorer 2015-2019 Cargo Area Liner

Explorer 2015-2019 Cargo Area Liner

SKU: BB5Z6111600AA

$130.00

Shipping: Ships by Apr 7

Pickup: Free at Dealer

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