Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Escape 2020-2024 Black Cargo Area Liner

                  Escape 2020-2024 Black Cargo Area Liner

                  SKU: LJ6Z6111600AA

                  $130.00

                  Shipping: Ships by Apr 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Fiesta 2011-2019 4Dr Cargo Area Liner

                  Fiesta 2011-2019 4Dr Cargo Area Liner

                  SKU: BE8Z6111600AA

                  $130.00

                  Shipping: Ships by Apr 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Fusion 2013-2020 Cargo Area Liner

                  Fusion 2013-2020 Cargo Area Liner

                  SKU: DS7Z6111600AA

                  $130.00

                  Shipping: Ships by Apr 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2021-2025 Cargo Area Liner for Spare Tire

                  Bronco Sport 2021-2025 Cargo Area Liner for Spare Tire

                  SKU: MP1Z7811600BA

                  $170.00

                  Shipping: Ships by Apr 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2023 Cargo Area Liner without Subwoofer

                  Mustang 2015-2023 Cargo Area Liner without Subwoofer

                  SKU: FR3Z6111600AA

                  $130.00

                  Shipping: Ships by Apr 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang Mach-E 2021-2025 Cargo Area Liner

                  Mustang Mach-E 2021-2025 Cargo Area Liner

                  SKU: MJ8Z58047A74AA

                  $160.00

                  Shipping: Ships by Apr 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Flex 2009-2019 Cargo Area Liner

                  Flex 2009-2019 Cargo Area Liner

                  SKU: 9A8Z7411600AA

                  $130.00

                  Shipping: Ships by Apr 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Fiesta ST 2014-2019 Cargo Area Liner

                  Fiesta ST 2014-2019 Cargo Area Liner

                  SKU: EE8Z6111600AA

                  $130.00

                  Shipping: Ships by Apr 4
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 Lightning 2022-2025 Frunk Cargo Area Protector

                  F-150 Lightning 2022-2025 Frunk Cargo Area Protector

                  SKU: VNL3Z9913042A

                  $109.00

                  Shipping: Ships by Apr 4
                  Pickup: Free at Dealer
                  Add to Cart
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