Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ranger XL 2021-2023 Tailgate Light Bar for Ranger XL with Halogen Factory Lights

                  Ranger XL 2021-2023 Tailgate Light Bar for Ranger XL with Halogen Factory Lights

                  SKU: VML5Z13B678A

                  $419.00

                  Shipping: Ships by March 15
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                  Ranger XLT & Lariat 2021-2023 Tailgate Light Bar for Ranger XLT and Lariat Trim with LED Factory Lights

                  Ranger XLT & Lariat 2021-2023 Tailgate Light Bar for Ranger XLT and Lariat Trim with LED Factory Lights

                  SKU: VML5Z13B678B

                  $419.00

                  Shipping: Ships by March 15
                  Pickup: Free at Dealer
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                  Ranger 2019-2023 Lumen TouchLink Bed Lighting Kit

                  Ranger 2019-2023 Lumen TouchLink Bed Lighting Kit

                  SKU: VKB3Z13E754A

                  $249.00

                  Shipping: Ships by March 15
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