Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Reg Cab Black Platinum Stainless Steel B-Pillar Trim for Vehicles without Factory Keypad

Reg Cab Black Platinum Stainless Steel B-Pillar Trim for Vehicles without Factory Keypad

SKU: VFL3Z9920554A

$169.00

Shipping: Ships by Dec. 30

Pickup: Free at Dealer

SuperCrew 2015-2020 Chrome 4pc Side Window Trim for Trailer Tow Mirrors

SuperCrew 2015-2020 Chrome 4pc Side Window Trim for Trailer Tow Mirrors

SKU: VFL3Z5420049M

$119.00

Pickup Required

Pickup: Free at Dealer

Yakima Rack Mounted Canoe Carrier

Yakima Rack Mounted Canoe Carrier

SKU: VKB3Z7855100D

$199.00

Shipping: Ships by Dec. 30

Pickup: Free at Dealer

F-150 2015-2020 Black Platinum 1pc Lower Tailgate Trim

F-150 2015-2020 Black Platinum 1pc Lower Tailgate Trim

SKU: VFL3Z99290D90B

$139.00

Shipping: More inventory coming soon

Pickup: Free at Dealer

F-150 2015-2020 Matte Black Body Side Tri-Bar Stripe Kit

F-150 2015-2020 Matte Black Body Side Tri-Bar Stripe Kit

SKU: VGL3Z9920000B

$179.00

Shipping: More inventory coming soon

Pickup: Free at Dealer

F-150 2015-2020 3M Original Wraps Red & Black Body Wrap Speed Stripe Kit

F-150 2015-2020 3M Original Wraps Red & Black Body Wrap Speed Stripe Kit

SKU: VGL3Z9920000M

$129.00

Shipping: More inventory coming soon

Pickup: Free at Dealer

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