Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2024-2025 Coverking® Full Vehicle Indoor Cover for GT Convertible with Performance Pack, Low Spoiler, Retro Grille

                  Mustang 2024-2025 Coverking® Full Vehicle Indoor Cover for GT Convertible with Performance Pack, Low Spoiler, Retro Grille

                  SKU: VRR3Z19A412D

                  $589.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
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                  Mustang 2024-2025 Coverking® Gray Full Vehicle Indoor Cover for EcoBoost Coupe, Low Spoiler

                  Mustang 2024-2025 Coverking® Gray Full Vehicle Indoor Cover for EcoBoost Coupe, Low Spoiler

                  SKU: VRR3Z19A412A

                  $589.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
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                  Mustang 2024-2025 Coverking® Full Vehicle Outdoor Cover for GT Coupe with Performance Pack, Pedestal/High Spoiler, Gray

                  Mustang 2024-2025 Coverking® Full Vehicle Outdoor Cover for GT Coupe with Performance Pack, Pedestal/High Spoiler, Gray

                  SKU: VRR3Z19A412M

                  $589.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
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