Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Edge 2021-2024 Trailer Hitch For 2" Receiver

Edge 2021-2024 Trailer Hitch For 2" Receiver

SKU: MT4Z19D520AA

$360.00

Shipping: Ships by Dec. 31

Pickup: Free at Dealer

Super Duty 2017-2019 Trailer Brake Control

Super Duty 2017-2019 Trailer Brake Control

SKU: HC3Z19H332AA

$285.00

Shipping: Ships by Dec. 31

Pickup: Free at Dealer

Super Duty 2023-2025, In-Bed 7-Pin Wiring Harness for 5th Wheel & Gooseneck Hitches

Super Duty 2023-2025, In-Bed 7-Pin Wiring Harness for 5th Wheel & Gooseneck Hitches

SKU: PC3Z15A416D

$230.00

Shipping: More inventory coming soon

Pickup: Free at Dealer

F-150 2011-2014 Trailer Brake Control

F-150 2011-2014 Trailer Brake Control

SKU: BL3Z19H332AA

$285.00

Shipping: Ships by Dec. 31

Pickup: Free at Dealer

Explorer 2018-2019 Trailer Hitch

Explorer 2018-2019 Trailer Hitch

SKU: JB5Z19D520AA

$370.00

Pickup Required

Pickup: Free at Dealer

Transit 2020-2021 Hitch Wiring 4/7 Pin Harness

Transit 2020-2021 Hitch Wiring 4/7 Pin Harness

SKU: LK4Z15A416A

$355.00

Shipping: Ships by Dec. 31

Pickup: Free at Dealer

Ranger 2019-2023 Trailer Hitch 2" Receiver

Ranger 2019-2023 Trailer Hitch 2" Receiver

SKU: KB3Z19D520A

$435.00

Super Duty 2011-2024 5th Wheel Rail Mount Adaptor Kit

Super Duty 2011-2024 5th Wheel Rail Mount Adaptor Kit

SKU: BC3Z19H282A

$485.00

Shipping: Ships by Dec. 31

Pickup: Free at Dealer

F-150 2021-2023 Trailer Brake Control for vehicles without Reverse Parking Aid

F-150 2021-2023 Trailer Brake Control for vehicles without Reverse Parking Aid

SKU: ML3Z19H332BB

$315.00

Shipping: Ships by Dec. 31

Pickup: Free at Dealer

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