Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Overland Stand Alone Changing Room/Shower

                  Overland Stand Alone Changing Room/Shower

                  SKU: VNB3Z99000C38C

                  $319.00

                  Shipping: Ships by March 15
                  Pickup: Free at Dealer
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                  Transit 2021-2025 Overland Complete 180 Degree Awning Kit for Ford Medium, High Roof Models

                  Transit 2021-2025 Overland Complete 180 Degree Awning Kit for Ford Medium, High Roof Models

                  SKU: VNK4Z99000C38B

                  $1,039.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Transit 2021-2025 Overland 270 Degree Passenger Side Awning for Ford Medium, High Roof Models

                  Transit 2021-2025 Overland 270 Degree Passenger Side Awning for Ford Medium, High Roof Models

                  SKU: VNK4Z99000C38A

                  $1,339.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Overland 180 Degree Driver's Side Awning

                  Overland 180 Degree Driver's Side Awning

                  SKU: VN1PZ99000C38A

                  $919.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  Transit 2021-2025 Thule Cross Bar Kit

                  Transit 2021-2025 Thule Cross Bar Kit

                  SKU: VNK4Z7855100A

                  $769.00

                  Shipping: Ships by March 15
                  Pickup: Free at Dealer
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