Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Yakima® FrontLoader Rooftop Rack Mounted Bike Carrier w/o Lock

                  Yakima® FrontLoader Rooftop Rack Mounted Bike Carrier w/o Lock

                  SKU: VKB3Z7855100AE

                  $279.00

                  Shipping: Ships by Apr 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 Undercover Left Hand Side Pivot Storage Box

                  Maverick 2022-2025 Undercover Left Hand Side Pivot Storage Box

                  SKU: VNZ6Z17N004A

                  $239.00

                  Shipping: Ships by Apr 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2024-2025 UnderCover Passenger's Side Pivot Storage Box

                  Ranger 2024-2025 UnderCover Passenger's Side Pivot Storage Box

                  SKU: VRB3Z17N004B

                  $239.00

                  Shipping: Ships by Apr 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Rack Mounted Stand Up Paddleboard Carrier

                  Yakima Rack Mounted Stand Up Paddleboard Carrier

                  SKU: VKB3Z7855100H

                  $359.00

                  Shipping: Ships by Apr 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Curt Fixed Hitch Mounted Basket

                  Curt Fixed Hitch Mounted Basket

                  SKU: VM1PZ19J353A

                  $259.00

                  Shipping: Ships by Apr 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2021-2025 Yakima Interior Bike Carrier

                  Bronco Sport 2021-2025 Yakima Interior Bike Carrier

                  SKU: VM1PZ7855100B

                  $259.00

                  Shipping: Ships by Apr 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Awning

                  Yakima Awning

                  SKU: VKB3Z99000C38E

                  $419.00

                  Shipping: Ships by Apr 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Bike Carrier Hitch Swing Adaptor

                  Yakima Bike Carrier Hitch Swing Adaptor

                  SKU: VKB3Z7855100N

                  $439.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2019-2025 Sportz Bed Tent for 5.0' Bed

                  Ranger 2019-2025 Sportz Bed Tent for 5.0' Bed

                  SKU: VKB3Z99000C38A

                  $319.00

                  Shipping: Ships by Apr 7
                  Pickup: Free at Dealer
                  Add to Cart
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