Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Splash Guards

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                  Expedition 2018-2024 Gatorback Flat Splash Guards Front Pair

                  Expedition 2018-2024 Gatorback Flat Splash Guards Front Pair

                  SKU: VJL1Z16A550B

                  $349.00

                  Shipping: Ships by Apr 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Expedition 2022-2024 Gatorback Rear Pair Chrome Plate Splash Guards with Blue Ford Oval

                  Expedition 2022-2024 Gatorback Rear Pair Chrome Plate Splash Guards with Blue Ford Oval

                  SKU: VNL1Z16A550A

                  $299.00

                  Shipping: Ships by Apr 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Expedition 2018-2021 Gatorback Flat Splash Guards Rear Pair

                  Expedition 2018-2021 Gatorback Flat Splash Guards Rear Pair

                  SKU: VJL1Z16A550A

                  $349.00

                  Shipping: Ships by Apr 22
                  Pickup: Free at Dealer
                  Add to Cart
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