Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Thule X-Large Rack Mounted Cargo Box

Thule X-Large Rack Mounted Cargo Box

SKU: VM1PZ7855100H

$799.00

Pickup Required

Pickup: Free at Dealer

Thule Force XT Large Roof Mounted Cargo Box

Thule Force XT Large Roof Mounted Cargo Box

SKU: VM1PZ7855100J

$749.00

Pickup Required

Pickup: Free at Dealer

Thule Rack Mounted Cargo Basket with Net

Thule Rack Mounted Cargo Basket with Net

SKU: VJT4Z7855100C

$599.00

Shipping: Ships by Nov. 28

Pickup: Free at Dealer

Yakima Large Perimeter Fence Kit for Cargo Platform

Yakima Large Perimeter Fence Kit for Cargo Platform

SKU: VM2DZ7855100G

$269.00

Shipping: Ships by Nov. 28

Pickup: Free at Dealer

Yakima Rack Mounted Medium Cargo Basket

Yakima Rack Mounted Medium Cargo Basket

SKU: VKB3Z7855100T

$649.00

Shipping: Ships by Nov. 28

Pickup: Free at Dealer

Yakima Small Perimeter Fence Kit for Cargo Platform

Yakima Small Perimeter Fence Kit for Cargo Platform

SKU: VM2DZ7855100F

$249.00

Shipping: Ships by Nov. 28

Pickup: Free at Dealer

Transit Connect 2014-2023 Thule Cross Bar Kit for Transit Connect WAGON Models w/Roof Side Rails

Transit Connect 2014-2023 Thule Cross Bar Kit for Transit Connect WAGON Models w/Roof Side Rails

SKU: VDT1Z9955100A

$609.00

Shipping: Ships by Nov. 28

Pickup: Free at Dealer

Yakima Small Roof Mounted Cargo Platform

Yakima Small Roof Mounted Cargo Platform

SKU: VM2DZ7855100C

$1,117.00

Shipping: Ships by Nov. 28

Pickup: Free at Dealer

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