Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Trailer Hitch Ball Mount 1 7/8" Ball 1" Shank

Trailer Hitch Ball Mount 1 7/8" Ball 1" Shank

SKU: BL3Z19F503C

$30.00

Shipping: Ships by Dec. 30

Pickup: Free at Dealer

Bronco Sport 2021-2025 TufSkinz Cactus Gray Grille Letters

Bronco Sport 2021-2025 TufSkinz Cactus Gray Grille Letters

SKU: VN1PZ9942528AF

$49.00

Shipping: Ships by Dec. 30

Pickup: Free at Dealer

Bronco Sport 2021-2025 TufSkinz Carbon Fiber Domed Grille Letters

Bronco Sport 2021-2025 TufSkinz Carbon Fiber Domed Grille Letters

SKU: VN1PZ9942528AB

$49.00

Shipping: Ships by Dec. 30

Pickup: Free at Dealer

Bronco Sport 2021-2025 TufSkinz Artisan Blue Grille Letters

Bronco Sport 2021-2025 TufSkinz Artisan Blue Grille Letters

SKU: VN1PZ9942528AD

$49.00

Shipping: Ships by Dec. 30

Pickup: Free at Dealer

Bronco Sport 2021-2025 Speaker Trim

Bronco Sport 2021-2025 Speaker Trim

SKU: VS1PZ19C802BA

$33.00

Shipping: More inventory coming soon

Pickup: Free at Dealer

Trailer Hitch Ball Mount 2" Drop

Trailer Hitch Ball Mount 2" Drop

SKU: BL3Z19A282B

$35.00

Ford Logo Soft Sided Cooler Bag with Adjustable Carrying Strap

SKU: HE5Z19H484A

$35.00

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