Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Ford Soft Sided Folding Cargo Organizer

Ford Soft Sided Folding Cargo Organizer

SKU: HE5Z78115A00C

$90.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Ash Cup Coin Holder with Lighter Element

Ash Cup Coin Holder with Lighter Element

SKU: ML3Z2504810AA

$75.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Chrome Plated Wheel Locks for Exposed Lugs

Chrome Plated Wheel Locks for Exposed Lugs

SKU: DM5Z1A043A

$70.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

EcoSport 2018-2022 Aeroskin Smoke Hood Protector

EcoSport 2018-2022 Aeroskin Smoke Hood Protector

SKU: VJN1Z16C900A

$79.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

EcoSport 2018-2022 Molded Splash Guards Rear Pair

EcoSport 2018-2022 Molded Splash Guards Rear Pair

SKU: JN1Z16A550C

$60.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

EcoSport 2018-2022 Molded Splash Guards Front Pair

EcoSport 2018-2022 Molded Splash Guards Front Pair

SKU: JN1Z16A550B

$60.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

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