Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Keyless Entry Keypad for Vehicles without Factory Remote Start

Keyless Entry Keypad for Vehicles without Factory Remote Start

SKU: KB3Z14A626A

$125.00

Shipping: Ships by Dec. 29

Pickup: Free at Dealer

Trailer Tow Wiring Kit

Trailer Tow Wiring Kit

SKU: FT1Z15A416A

$135.00

Pickup Required

Pickup: Free at Dealer

Thule Stand-Up Paddleboard Carrier for Roof Racks

Thule Stand-Up Paddleboard Carrier for Roof Racks

SKU: VFT4Z7855100B

$199.00

Shipping: Ships by Dec. 29

Pickup: Free at Dealer

Escape 2009-2012 Black Cross Bars 2pc Set

Escape 2009-2012 Black Cross Bars 2pc Set

SKU: 9L8Z7855100AA

$150.00

Shipping: Ships by Dec. 29

Pickup: Free at Dealer

Escape 2010-2012 Charcoal Cargo Security Cover

Escape 2010-2012 Charcoal Cargo Security Cover

SKU: 9L8Z7845440AC

$190.00

Shipping: Ships by Dec. 29

Pickup: Free at Dealer

Escape 2010-2012 Cargo Area Liner

Escape 2010-2012 Cargo Area Liner

SKU: 8L8Z6111600AB

$130.00

Shipping: Ships by Dec. 29

Pickup: Free at Dealer

Escape 2010-2012 Stone Cargo Security Cover

Escape 2010-2012 Stone Cargo Security Cover

SKU: 9L8Z7845440AA

$190.00

Shipping: Ships by Dec. 29

Pickup: Free at Dealer

1 - 7 of 7 results