Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Interior Light Kit

Interior Light Kit

SKU: CL8Z13E700AA

$315.00

Shipping: Ships by Jan. 17

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Thule Ski & Snowboard Carrier for Hitch Mounted Bike Rack

Thule Ski & Snowboard Carrier for Hitch Mounted Bike Rack

SKU: VDT4Z7855100F

$399.00

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Remote Start System 100 Series Key Fob

Remote Start System 100 Series Key Fob

SKU: DA8Z19G364A

$375.00

Shipping: Ships by Jan. 17

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Ford Perimeter Plus Vehicle Security System

Ford Perimeter Plus Vehicle Security System

SKU: DL3Z19A361A

$245.00

Shipping: Ships by Jan. 17

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Expedition 2011-2016 Carhartt Front Row Seat Covers in Brown

Expedition 2011-2016 Carhartt Front Row Seat Covers in Brown

SKU: VEL1Z78600D20E

$209.00

Shipping: Ships by Jan. 17

Pickup: Free at Dealer

Yakima® FrontLoader Rooftop Rack Mounted Bike Carrier w/o Lock

Yakima® FrontLoader Rooftop Rack Mounted Bike Carrier w/o Lock

SKU: VKB3Z7855100AE

$279.00

Shipping: Ships by Jan. 17

Pickup: Free at Dealer

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