Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 2015-2020 Gatorback Black Ford Logo Splash Guards Front Pair

                  F-150 2015-2020 Gatorback Black Ford Logo Splash Guards Front Pair

                  SKU: VHL3Z16A550B

                  $309.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Rack Mounted Stand Up Paddleboard Carrier

                  Yakima Rack Mounted Stand Up Paddleboard Carrier

                  SKU: VKB3Z7855100H

                  $359.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 Crew Cab 2015-2020 Stainless Steel Body Side Molding Trim Kit for 5.5' Bed

                  F-150 Crew Cab 2015-2020 Stainless Steel Body Side Molding Trim Kit for 5.5' Bed

                  SKU: VFL3Z9910146F

                  $369.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2020 Gatorback Gunmetal Splash Guards Rear Pair

                  F-150 2015-2020 Gatorback Gunmetal Splash Guards Rear Pair

                  SKU: VHL3Z16A550L

                  $309.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Trailer Brake Control

                  Trailer Brake Control

                  SKU: JL3Z19H332AA

                  $285.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
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                  F-150 2015-2024 Bed Tray for 6.5' Bed

                  F-150 2015-2024 Bed Tray for 6.5' Bed

                  SKU: JL3Z99112A15D

                  $230.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Awning

                  Yakima Awning

                  SKU: VKB3Z99000C38E

                  $419.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
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                  RIGID® Off-Road Under Body Amber Lighting Kit

                  RIGID® Off-Road Under Body Amber Lighting Kit

                  SKU: M15200RUNA

                  $295.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
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                  Yakima Bike Carrier Hitch Swing Adaptor

                  Yakima Bike Carrier Hitch Swing Adaptor

                  SKU: VKB3Z7855100N

                  $439.00

                  Pickup Required
                  Pickup: Free at Dealer
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