Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Ford Logo Soft Sided Cooler Bag with Adjustable Carrying Strap

SKU: HE5Z19H484A

$35.00

Shipping: Ships by Feb. 7

Pickup: Free at Dealer

Retractable Flush Mount Black Stake-Pocket Tie-Downs 2pc Set

Retractable Flush Mount Black Stake-Pocket Tie-Downs 2pc Set

SKU: VFL3Z99000A64D

$49.00

Shipping: Ships by Feb. 7

Pickup: Free at Dealer

Locking Hitch Pin for 2" Receivers

Locking Hitch Pin for 2" Receivers

SKU: VML3Z19A326A

$25.00

Shipping: Ships by Feb. 7

Pickup: Free at Dealer

Under Seat Ebony Cargo Organizer

Under Seat Ebony Cargo Organizer

SKU: FL3Z78115A00AA

$40.00

Curt Hitch Shackle Kit

Curt Hitch Shackle Kit

SKU: VLL3Z19A282A

$49.00

Shipping: Ships by Feb. 7

Pickup: Free at Dealer

Tailgate Bed Dust Seal

Tailgate Bed Dust Seal

SKU: VFL3Z99404A06A

$29.00

Shipping: Ships by Feb. 7

Pickup: Free at Dealer

First Aid Kit With Ford Oval

First Aid Kit With Ford Oval

SKU: VNK4Z19F515B

$49.00

NOCO Protective Carry Case for GB-50 Battery Jump Start Pack

NOCO Protective Carry Case for GB-50 Battery Jump Start Pack

SKU: VJL3Z10C744DS

$39.00

Shipping: Ships by Feb. 7

Pickup: Free at Dealer

Trailer Hitch Ball Mount 2 1/4" Rise x 4" Drop x 1" Hole

Trailer Hitch Ball Mount 2 1/4" Rise x 4" Drop x 1" Hole

SKU: BL3Z19A282A

$35.00

Shipping: Ships by Feb. 7

Pickup: Free at Dealer

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