Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  4K Ultra HD Dashcam with Rear Facing Camera Bundle

                  4K Ultra HD Dashcam with Rear Facing Camera Bundle

                  SKU: VNL3Z19G490D

                  $699.00

                  Shipping: Ships by Dec. 29
                  Pickup: Free at Dealer
                  Portable Mini Fridge Freezer

                  Portable Mini Fridge Freezer

                  SKU: VLL3Z19J316A

                  $759.00

                  Shipping: Ships by Dec. 29
                  Pickup: Free at Dealer
                  Mustang 2019-2020 Adjustable Strut Mount Kit

                  Mustang 2019-2020 Adjustable Strut Mount Kit

                  SKU: KR3Z3D008A

                  $540.00

                  Shipping: Ships by Dec. 29
                  Pickup: Free at Dealer
                  Mustang Convertible 2019-2023 California Special Full Car Cover

                  Mustang Convertible 2019-2023 California Special Full Car Cover

                  SKU: VKR3Z19A412B

                  $559.00

                  Shipping: Ships by Dec. 29
                  Pickup: Free at Dealer
                  Mustang Coupe 2019-2023 California Special Full Car Cover

                  Mustang Coupe 2019-2023 California Special Full Car Cover

                  SKU: VKR3Z19A412C

                  $559.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Mustang Shelby GT350 2016-2020 Rear Spoiler Track Pack

                  Mustang Shelby GT350 2016-2020 Rear Spoiler Track Pack

                  SKU: GR3Z6344210BC

                  $670.00

                  Shipping: Ships by Dec. 29
                  Pickup: Free at Dealer
                  Mustang Coupe 2018-2020 Performance Pack Spoiler

                  Mustang Coupe 2018-2020 Performance Pack Spoiler

                  SKU: JR3Z6344210AB

                  $670.00

                  Shipping: Ships by Dec. 29
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