Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 Raptor Functional Bead Lock Ring Kit

                  F-150 Raptor Functional Bead Lock Ring Kit

                  SKU: M1021KBL2

                  $895.00

                  Shipping: Ships by Apr 27
                  Pickup: Free at Dealer
                  Add to Cart
                  2021-2024 BRONCO 17" X 8.5" WHEEL KIT - MATTE BLACK

                  2021-2024 BRONCO 17" X 8.5" WHEEL KIT - MATTE BLACK

                  SKU: M1007KP1785MB

                  $1,655.00

                  Shipping: Ships by Apr 27
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2021-2023 REV Hard Roll-Up Bed Cover for 6.0 Bed

                  Ranger 2021-2023 REV Hard Roll-Up Bed Cover for 6.0 Bed

                  SKU: VKB3Z99501A42HC

                  $1,249.00

                  Shipping: Ships by Apr 27
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang Shelby GT350 2016-2020 Rear Spoiler Track Pack

                  Mustang Shelby GT350 2016-2020 Rear Spoiler Track Pack

                  SKU: GR3Z6344210BC

                  $670.00

                  Shipping: Ships by Apr 27
                  Pickup: Free at Dealer
                  Add to Cart
                  BRONCO 17" X 8.5" METHOD WHEEL + CENTER CAP - BRONZE

                  BRONCO 17" X 8.5" METHOD WHEEL + CENTER CAP - BRONZE

                  SKU: M1007KM1785KB

                  $1,820.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2023-2025 Bushwacker Black Textured Finish Pocket Style Fender Flare Kit - Preassembled 4-Piece Kit

                  Super Duty 2023-2025 Bushwacker Black Textured Finish Pocket Style Fender Flare Kit - Preassembled 4-Piece Kit

                  SKU: VPC3Z16268A

                  $599.00

                  Shipping: Ships by Apr 27
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 Advantage Hard Folding Cover Bed Cover

                  Maverick 2022-2025 Advantage Hard Folding Cover Bed Cover

                  SKU: VNZ6Z99501A42F

                  $1,299.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 Slide-out Tailgate

                  Bronco 2021-2025 Slide-out Tailgate

                  SKU: N2DZ99402K19AB

                  $1,430.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2023-2025 Bushwacker Black OE Style 4-Piece Fender Flare Kit

                  Super Duty 2023-2025 Bushwacker Black OE Style 4-Piece Fender Flare Kit

                  SKU: VPC3Z16268D

                  $519.00

                  Shipping: Ships by Apr 27
                  Pickup: Free at Dealer
                  Add to Cart
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