Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Premium Flat Black Splash Guards with Bright Accent, Rear Pair

                  Premium Flat Black Splash Guards with Bright Accent, Rear Pair

                  SKU: CL3Z16A550X

                  $170.00

                  Shipping: Ships by Apr 28
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 4Dr 2021-2025 Stainless Steel Door Sill Plates

                  Bronco 4Dr 2021-2025 Stainless Steel Door Sill Plates

                  SKU: VM2DZ99132A08C

                  $129.00

                  Shipping: Ships by Apr 28
                  Pickup: Free at Dealer
                  Add to Cart
                  SuperCab & SuperCrew Black Platinum Stainless Steel B-Pillar Trim for Vehicles without Factory Keypad

                  SuperCab & SuperCrew Black Platinum Stainless Steel B-Pillar Trim for Vehicles without Factory Keypad

                  SKU: VFL3Z9920554C

                  $199.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150, 2024-2025, Active Orange Tow Hook - Forged Steel - With Modular Bumper

                  F-150, 2024-2025, Active Orange Tow Hook - Forged Steel - With Modular Bumper

                  SKU: RL3Z17N808B

                  $200.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Off-Road Assistance Kit With Ford Logo

                  Off-Road Assistance Kit With Ford Logo

                  SKU: VNK4Z19F515A

                  $199.00

                  Shipping: Ships by Apr 28
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2015-2019 UVS 100 Custom Sunscreen

                  Explorer 2015-2019 UVS 100 Custom Sunscreen

                  SKU: VJB5Z78519A02A

                  $109.00

                  Shipping: Ships by Apr 28
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 Putco Black Platinum 4pc Door Sill Plates Kit

                  Maverick 2022-2025 Putco Black Platinum 4pc Door Sill Plates Kit

                  SKU: VNZ6Z99132A08A

                  $149.00

                  Shipping: Ships by Apr 28
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty DRW 2011-2016 Molded Splash Guards Rear Pair

                  Super Duty DRW 2011-2016 Molded Splash Guards Rear Pair

                  SKU: BC3Z16A550EB

                  $110.00

                  Shipping: Ships by Apr 28
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2013-2014 Boss/Cal Special Rear Lower Fascia

                  Mustang 2013-2014 Boss/Cal Special Rear Lower Fascia

                  SKU: DR3Z17F828BA

                  $190.00

                  Shipping: Ships by Apr 28
                  Pickup: Free at Dealer
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