Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Overland Stand Alone Changing Room/Shower

                  Overland Stand Alone Changing Room/Shower

                  SKU: VNB3Z99000C38C

                  $319.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2022-2025 Seat Cover, Rear, Neoprene 60/40 with Armrest and Under Seat Storage

                  Bronco Sport 2022-2025 Seat Cover, Rear, Neoprene 60/40 with Armrest and Under Seat Storage

                  SKU: VN1PZ1863812A

                  $269.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Ranger 2024-2025 Console Vault® In-Vehicle Safe for use with Captain's Chairs

                  Ranger 2024-2025 Console Vault® In-Vehicle Safe for use with Captain's Chairs

                  SKU: VR1WZ9906202A

                  $349.00

                  Shipping: Ships by Apr 28
                  Pickup: Free at Dealer
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                  Mustang 2024-2025 Dot Fade Over-the-Top Graphics for Ecoboost

                  Mustang 2024-2025 Dot Fade Over-the-Top Graphics for Ecoboost

                  SKU: PR3Z5420000HA

                  $460.00

                  Shipping: Ships by Apr 28
                  Pickup: Free at Dealer
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                  F-150 2015-2020 Passenger Side Retractable Side Step for 5.5' Bed

                  F-150 2015-2020 Passenger Side Retractable Side Step for 5.5' Bed

                  SKU: FL3Z1520040D

                  $485.00

                  Shipping: Ships by Apr 28
                  Pickup: Free at Dealer
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                  Super Duty 2017-2022 Gatorback Gunmetal Splash Guards Front Pair

                  Super Duty 2017-2022 Gatorback Gunmetal Splash Guards Front Pair

                  SKU: VHC3Z16A550G

                  $369.00

                  Shipping: Ships by Apr 28
                  Pickup: Free at Dealer
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                  Escape 2020-2024 Cross Bars 2pc Set

                  Escape 2020-2024 Cross Bars 2pc Set

                  SKU: LJ6Z7855100AA

                  $325.00

                  Shipping: Ships by Apr 28
                  Pickup: Free at Dealer
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                  Super Duty 2017-2022 Gatorback FX4 Splash Guards Rear Pair

                  Super Duty 2017-2022 Gatorback FX4 Splash Guards Rear Pair

                  SKU: VHC3Z16A550T

                  $369.00

                  Shipping: Ships by Apr 28
                  Pickup: Free at Dealer
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                  Super Duty 2017-2019 Trailer Brake Control

                  Super Duty 2017-2019 Trailer Brake Control

                  SKU: HC3Z19H332AA

                  $285.00

                  Shipping: Ships by Apr 28
                  Pickup: Free at Dealer
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