Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 2021-2025 Gunmetal Platinum Lettering Tailgate Badge

                  F-150 2021-2025 Gunmetal Platinum Lettering Tailgate Badge

                  SKU: VML3Z9942528C

                  $129.00

                  Shipping: Ships by Apr 27
                  Pickup: Free at Dealer
                  Add to Cart
                  Remote Start System Bi-Directional Extra Key Fob

                  Remote Start System Bi-Directional Extra Key Fob

                  SKU: DL3Z15K601A

                  $105.00

                  Shipping: Ships by Apr 27
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 UVS100 Custom Sunscreen

                  Maverick 2022-2025 UVS100 Custom Sunscreen

                  SKU: VNZ6Z78519A02A

                  $109.00

                  Shipping: Ships by Apr 27
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 4Dr 2021-2025 Putco Black Platinum Door Sill Plates

                  Bronco 4Dr 2021-2025 Putco Black Platinum Door Sill Plates

                  SKU: VM2DZ99132A08D

                  $159.00

                  Shipping: Ships by Apr 27
                  Pickup: Free at Dealer
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                  Bronco 2021-2024 UVS100 Custom Sunscreen

                  Bronco 2021-2024 UVS100 Custom Sunscreen

                  SKU: VM2DZ78519A02A

                  $109.00

                  Shipping: Ships by Apr 27
                  Pickup: Free at Dealer
                  Add to Cart
                  Trailer Tow Wiring Kit

                  Trailer Tow Wiring Kit

                  SKU: FT1Z15A416A

                  $135.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  Bronco Sport 2021-2025 Cargo Area Liner for Compact Spare Tire

                  Bronco Sport 2021-2025 Cargo Area Liner for Compact Spare Tire

                  SKU: MP1Z7811600AA

                  $170.00

                  Shipping: Ships by Apr 27
                  Pickup: Free at Dealer
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                  Transit 2015-2025 ECCO Back Up Reverse Alarm

                  Transit 2015-2025 ECCO Back Up Reverse Alarm

                  SKU: VEK4Z14N137A

                  $159.00

                  Shipping: Ships by Apr 27
                  Pickup: Free at Dealer
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                  Keyless Entry Keypad for Vehicles with Factory Remote Start

                  Keyless Entry Keypad for Vehicles with Factory Remote Start

                  SKU: KB3Z14A626B

                  $125.00

                  Shipping: Ships by Apr 27
                  Pickup: Free at Dealer
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