Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Ford Large Soft-Sided Folding Cargo Organizer

Ford Large Soft-Sided Folding Cargo Organizer

SKU: HE5Z78115A00A

$105.00

Shipping: Ships by Apr 27

Pickup: Free at Dealer

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Focus-ST 6 Speed Black Carbon Fiber Shift Knob

Focus-ST 6 Speed Black Carbon Fiber Shift Knob

SKU: M7213FSTCF

$115.00

Shipping: Ships by Apr 27

Pickup: Free at Dealer

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Focus 2012-2018 4pc Charcoal Black Carpet Floor Mat Set

Focus 2012-2018 4pc Charcoal Black Carpet Floor Mat Set

SKU: CM5Z5413300BA

$125.00

Shipping: Ships by Apr 27

Pickup: Free at Dealer

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Black Carbon Fiber 5-Speed Shift Knob

Black Carbon Fiber 5-Speed Shift Knob

SKU: FM5Z7213A

$105.00

Shipping: Ships by Apr 27

Pickup: Free at Dealer

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