Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Ford Logo Large Soft Sided Folding Cargo Organizer

SKU: HE5Z78115A00A

$105.00

Black Carbon Fiber 6 Speed Shift Knob

Black Carbon Fiber 6 Speed Shift Knob

SKU: FM5Z7213C

$120.00

Shipping: Ships by Dec. 29

Pickup: Free at Dealer

Focus 2015-2018 Black 4pc All Weather Rubber Floor Mats

Focus 2015-2018 Black 4pc All Weather Rubber Floor Mats

SKU: DM5Z5413300AC

$140.00

Shipping: Ships by Dec. 29

Pickup: Free at Dealer

Focus 2012-2018 4pc Charcoal Black Carpet Floor Mat Set

Focus 2012-2018 4pc Charcoal Black Carpet Floor Mat Set

SKU: CM5Z5413300BA

$125.00

Shipping: Ships by Dec. 29

Pickup: Free at Dealer

Focus 2015-2018 Black Carbon Fiber 6-Speed Shift Knob

Focus 2015-2018 Black Carbon Fiber 6-Speed Shift Knob

SKU: FM5Z7213B

$120.00

Shipping: Ships by Dec. 29

Pickup: Free at Dealer

Black Carbon Fiber 5-Speed Shift Knob

Black Carbon Fiber 5-Speed Shift Knob

SKU: FM5Z7213A

$105.00

Shipping: Ships by Dec. 29

Pickup: Free at Dealer

Focus 2015-2018 Carbon Fiber Emergency Brake Handle

Focus 2015-2018 Carbon Fiber Emergency Brake Handle

SKU: G1EZ2780A

$195.00

Shipping: Ships by Dec. 29

Pickup: Free at Dealer

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