Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Ash Cup Coin Holder Kit w/o Lighter Element

Ash Cup Coin Holder Kit w/o Lighter Element

SKU: 5L8Z7804810AAA

$35.00

Shipping: Ships by Apr 5

Pickup: Free at Dealer

Add to Cart

Ford Logo Soft Sided Cooler Bag with Adjustable Carrying Strap

SKU: HE5Z19H484A

$35.00

Shipping: Ships by Apr 5

Pickup: Free at Dealer

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First Aid Kit with Ford Logo

SKU: VFL3Z19F515CB

$39.00

Shipping: Ships by Apr 5

Pickup: Free at Dealer

Add to Cart

Transit Connect 2014-2023 Lastik Envelope Style Cargo Net

Transit Connect 2014-2023 Lastik Envelope Style Cargo Net

SKU: VET1Z17550A66A

$49.00

Shipping: Ships by Apr 5

Pickup: Free at Dealer

Add to Cart

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