Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Bronco 2021-2025 Red Passenger Assist Handle

                  Bronco 2021-2025 Red Passenger Assist Handle

                  SKU: S2DZ78044E42AB

                  $240.00

                  Shipping: Ships by Apr 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 Grabber Blue Passenger Assist Handle

                  Bronco 2021-2025 Grabber Blue Passenger Assist Handle

                  SKU: P2DZ78044E42AA

                  $240.00

                  Shipping: Ships by Apr 5
                  Pickup: Free at Dealer
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                  Bronco 2Dr 2021-2025 Topliner Roof Kit Without Cap Porthole

                  Bronco 2Dr 2021-2025 Topliner Roof Kit Without Cap Porthole

                  SKU: VM2DZ58521A03S

                  $399.00

                  Shipping: Ships by Apr 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 Oxford White Passenger Assist Handle

                  Bronco 2021-2025 Oxford White Passenger Assist Handle

                  SKU: P2DZ78044E42AC

                  $240.00

                  Shipping: Ships by Apr 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2Dr 2021-2025 Topliner Roof Kit with Cab Porthole

                  Bronco 2Dr 2021-2025 Topliner Roof Kit with Cab Porthole

                  SKU: VM2DZ58521A03T

                  $489.00

                  Shipping: Ships by Apr 5
                  Pickup: Free at Dealer
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