Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Focus 2015-2018 Black Carbon Fiber 6-Speed Shift Knob

                  Focus 2015-2018 Black Carbon Fiber 6-Speed Shift Knob

                  SKU: FM5Z7213B

                  $120.00

                  Shipping: Ships by Apr 14
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit Connect 2014-2023 2pc Black Carpet Front Floor Mat Set

                  Transit Connect 2014-2023 2pc Black Carpet Front Floor Mat Set

                  SKU: ET1Z1713086BA

                  $110.00

                  Shipping: Ships by Apr 14
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 CrewCab 2021-2025 Putco Stainless Steel Door Sill Plates

                  F-150 CrewCab 2021-2025 Putco Stainless Steel Door Sill Plates

                  SKU: VML3Z99132A08A

                  $139.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger SuperCab 2019 4pc Premium Black Carpet Floor Mat Set

                  Ranger SuperCab 2019 4pc Premium Black Carpet Floor Mat Set

                  SKU: KB3Z2113300BA

                  $125.00

                  Shipping: Ships by Apr 14
                  Pickup: Free at Dealer
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                  F-150 2010-2014 2pc Front All Weather Rubber Floor Mats

                  F-150 2010-2014 2pc Front All Weather Rubber Floor Mats

                  SKU: AL3Z1513086AA

                  $110.00

                  Shipping: Ships by Apr 14
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty Reg. and SuperCab 2017-2022 Bright Chrome Door Sill Plates

                  Super Duty Reg. and SuperCab 2017-2022 Bright Chrome Door Sill Plates

                  SKU: VHC3Z99132A08A

                  $119.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Expedition 2019-2020 Black Carpeted Floor Mats, 4-Piece Set

                  Expedition 2019-2020 Black Carpeted Floor Mats, 4-Piece Set

                  SKU: JL1Z7813300FA

                  $125.00

                  Shipping: Ships by Apr 14
                  Pickup: Free at Dealer
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                  Taurus 2010-2019 Cargo Area Liner

                  Taurus 2010-2019 Cargo Area Liner

                  SKU: AG1Z6111600AA

                  $130.00

                  Shipping: Ships by Apr 14
                  Pickup: Free at Dealer
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                  Transit 2019-2025 Front 2pc All Weather Floor Liner Tray for Carpet Floor

                  Transit 2019-2025 Front 2pc All Weather Floor Liner Tray for Carpet Floor

                  SKU: JK4Z1613086AA

                  $140.00

                  Shipping: Ships by Apr 14
                  Pickup: Free at Dealer
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