Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Trailer Hitch Ball Mount 1 7/8" Ball 1" Shank

Trailer Hitch Ball Mount 1 7/8" Ball 1" Shank

SKU: BL3Z19F503C

$30.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

NOCO Protective Carry Case for GB-150 Battery Jump Start Pack

NOCO Protective Carry Case for GB-150 Battery Jump Start Pack

SKU: VJL3Z10C744CS

$49.00

Invision Wireless Headphone for DVD Entertainment System

Invision Wireless Headphone for DVD Entertainment System

SKU: VDG1Z18C604A

$49.99

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Remote Control for EVOLVE Rear Seat Entertainment System

Remote Control for EVOLVE Rear Seat Entertainment System

SKU: VNL7Z18C908A

$29.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Remote Start Hood Switch Kit

Remote Start Hood Switch Kit

SKU: BT4Z19G366A

$30.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Locking Fuel Plug

Locking Fuel Plug

SKU: 8U5Z9C268B

$30.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

VOXX IR Headphones for Portable RSE, X-Premium

VOXX IR Headphones for Portable RSE, X-Premium

SKU: VM1PZ18C604A

$49.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Tow Recovery Hook

Tow Recovery Hook

SKU: 6M2Z17A954A

$40.00

Shipping: More inventory coming soon

Pickup: Free at Dealer

Trailer Hitch 2 5/16" Ball 1 1/4" Shank

Trailer Hitch 2 5/16" Ball 1 1/4" Shank

SKU: BC3Z19F503B

$35.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

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