Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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NOCO GB-50 Battery Jump Start Pack

NOCO GB-50 Battery Jump Start Pack

SKU: VJL3Z10A765DS

$199.00

Pickup Required

Pickup: Free at Dealer

4Knines Charcoal Pet Rear Seat Covers

4Knines Charcoal Pet Rear Seat Covers

SKU: VNZ6Z1863812A

$159.00

Pickup Required

Pickup: Free at Dealer

NOCO GB-40 Battery Jump Start Pack

NOCO GB-40 Battery Jump Start Pack

SKU: VJL3Z10A765AS

$139.00

Cross Bars 2pc Set

Cross Bars 2pc Set

SKU: JL1Z7855100AB

$175.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

4Knines Cargo Floor Mat for Pets

4Knines Cargo Floor Mat for Pets

SKU: VMJ6Z7813046A

$189.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Pet Kennel

Pet Kennel

SKU: VM1PZ19H376A

$179.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

4Knines Cargo Floor Mat for Pets

4Knines Cargo Floor Mat for Pets

SKU: VNL2Z7813046A

$199.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Side Window Deflectors

Side Window Deflectors

SKU: VJL1Z18246A

$109.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Remote Start System 2-Button Fob with Confirmation

Remote Start System 2-Button Fob with Confirmation

SKU: JS7Z15K601B

$120.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

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