Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Focus 2015-2018 Black 4pc All Weather Rubber Floor Mats

Focus 2015-2018 Black 4pc All Weather Rubber Floor Mats

SKU: DM5Z5413300AC

$140.00

Shipping: Ships by Jan. 10

Pickup: Free at Dealer

Flex 2009-2019 Cargo Area Liner

Flex 2009-2019 Cargo Area Liner

SKU: 9A8Z7411600AA

$130.00

Shipping: Ships by Jan. 10

Pickup: Free at Dealer

Explorer 2011-2019 Cargo Area Liner

Explorer 2011-2019 Cargo Area Liner

SKU: BB5Z6111600BB

$130.00

Shipping: Ships by Jan. 10

Pickup: Free at Dealer

F-150 SuperCab 2012-2014 4pc Ebony Black Carpet Floor Mat Set

F-150 SuperCab 2012-2014 4pc Ebony Black Carpet Floor Mat Set

SKU: CL3Z1813300AA

$125.00

Shipping: More inventory coming soon

Pickup: Free at Dealer

EcoSport 2018-2022 Side Window Air Deflectors 4-Piece Set

EcoSport 2018-2022 Side Window Air Deflectors 4-Piece Set

SKU: VJN1Z18246A

$109.00

Shipping: Ships by Jan. 10

Pickup: Free at Dealer

Edge 2015-2018 Ebony Cargo Cover

Edge 2015-2018 Ebony Cargo Cover

SKU: FT4Z5845440AC

$190.00

Shipping: Ships by Jan. 10

Pickup: Free at Dealer

Explorer 2025 Illuminated Keyless Entry Keypad

Explorer 2025 Illuminated Keyless Entry Keypad

SKU: LB5Z7820555E

$185.00

Ranger 2019-2023 Smoke Chrome and Black Oval Ford Emblems

Ranger 2019-2023 Smoke Chrome and Black Oval Ford Emblems

SKU: MB3Z9942528AA

$170.00

Shipping: Ships by Jan. 10

Pickup: Free at Dealer

Fiesta 2011-2019 All Weather Rubber Floor Mats

Fiesta 2011-2019 All Weather Rubber Floor Mats

SKU: BE8Z5413300AB

$140.00

Shipping: Ships by Jan. 10

Pickup: Free at Dealer

...

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