Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Curt Fixed Hitch Mounted Basket

Curt Fixed Hitch Mounted Basket

SKU: VM1PZ19J353A

$259.00

Shipping: Ships by Jan. 8

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Bronco Sport 2021-2025 Neoprene Front Seat Covers in Black

Bronco Sport 2021-2025 Neoprene Front Seat Covers in Black

SKU: VM1PZ15600D20B

$289.00

Shipping: Ships by Jan. 8

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HD Dashcam with IR Interior Facing Camera Bundle

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Thule Rack Mounted Folding Kayak Carrier

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SKU: VM1PZ7855100D

$349.00

Shipping: Ships by Jan. 8

Pickup: Free at Dealer

Yakima Large Perimeter Fence Kit for Cargo Platform

Yakima Large Perimeter Fence Kit for Cargo Platform

SKU: VM2DZ7855100G

$269.00

Shipping: Ships by Jan. 8

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Yakima Hitch Mounted Tilting Bicycle Rack for 4 Bikes

Yakima Hitch Mounted Tilting Bicycle Rack for 4 Bikes

SKU: VKB3Z7855100P

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Shipping: Ships by Jan. 8

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Thule Hitch Mounted Bicycle Carrier for 2 Bikes

Thule Hitch Mounted Bicycle Carrier for 2 Bikes

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Shipping: Ships by Jan. 8

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Thule Hitch Mounted Bicycle Carrier for 4 Bikes

SKU: VM1PZ7855100BA

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Shipping: Ships by Jan. 8

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Shipping: Ships by Jan. 8

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