Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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First Aid Safety Kit

First Aid Safety Kit

SKU: VM1PZ19F515C

$49.00

Shipping: Ships by Dec. 31

Pickup: Free at Dealer

MOLLE Bags

MOLLE Bags

SKU: VM1PZ10C744A

$59.00

Shipping: Ships by Dec. 31

Pickup: Free at Dealer

Napier Sportz SUV Tent

Napier Sportz SUV Tent

SKU: VAT4Z99000C38A

$429.00

Shipping: Ships by Dec. 31

Pickup: Free at Dealer

Portable Mini Fridge Freezer

Portable Mini Fridge Freezer

SKU: VLL3Z19J316A

$759.00

Shipping: Ships by Dec. 31

Pickup: Free at Dealer

ARB 47 QT FRIDGE/FREEZER

ARB 47 QT FRIDGE/FREEZER

SKU: M1830FRIDGE47

$1,050.00

Shipping: Ships by Dec. 31

Pickup: Free at Dealer

Yakima Awning

Yakima Awning

SKU: VKB3Z99000C38E

$469.00

Shipping: Ships by Dec. 31

Pickup: Free at Dealer

Yakima Large Perimeter Fence Kit for Cargo Platform

Yakima Large Perimeter Fence Kit for Cargo Platform

SKU: VM2DZ7855100G

$269.00

Shipping: Ships by Dec. 31

Pickup: Free at Dealer

Yakima HD Crossbar Kit

Yakima HD Crossbar Kit

SKU: VM1PZ7855100A

$629.00

Shipping: Ships by Dec. 31

Pickup: Free at Dealer

Yakima Rack Mounted Lockable Cargo Box

Yakima Rack Mounted Lockable Cargo Box

SKU: VKB3Z7855100FB

$769.00

Pickup Required

Pickup: Free at Dealer

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