Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Rear Sunvisor, Owner's Manual, Key Fob Cover, Key Cover & Cargo Organizer Kit

Rear Sunvisor, Owner's Manual, Key Fob Cover, Key Cover & Cargo Organizer Kit

SKU: VM1PZ78115A00B

$169.00

Shipping: Ships by Dec. 29

Pickup: Free at Dealer

Bronco 2021-2023 Red Rear Tow Hook Pair

Bronco 2021-2023 Red Rear Tow Hook Pair

SKU: M18954BTHR

$135.00

Shipping: Ships by Dec. 29

Pickup: Free at Dealer

Off-Road Assistance Kit

Off-Road Assistance Kit

SKU: VM1PZ19F515B

$199.00

Shipping: Ships by Dec. 29

Pickup: Free at Dealer

Yakima Rooftop Fishing Rod Mount

Yakima Rooftop Fishing Rod Mount

SKU: VM1PZ7855100E

$199.00

Shipping: Ships by Dec. 29

Pickup: Free at Dealer

Bronco 2021+ Ford Performance Fill Plate Kit

Bronco 2021+ Ford Performance Fill Plate Kit

SKU: M1613208B

$110.00

Shipping: More inventory coming soon

Pickup: Free at Dealer

M12 1.5 Black Lug Nut Vehicle Kit of 24

M12 1.5 Black Lug Nut Vehicle Kit of 24

SKU: M1012KBR

$160.00

Shipping: More inventory coming soon

Pickup: Free at Dealer

Bronco Red Pair Tow Hooks

Bronco Red Pair Tow Hooks

SKU: M18954BR

$180.00

Shipping: Ships by Dec. 29

Pickup: Free at Dealer

Bronco 2021-2024 DeeZee Fender Sight Delete (Handle Asst.) Kit

Bronco 2021-2024 DeeZee Fender Sight Delete (Handle Asst.) Kit

SKU: VM2DZ7820038A

$199.00

Shipping: Ships by Dec. 29

Pickup: Free at Dealer

Powered By Ford Performance Black Badge

Powered By Ford Performance Black Badge

SKU: M16098PBFPB

$125.00

Shipping: Ships by Dec. 29

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...

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