Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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EcoSport 2018-2022 Side Window Air Deflectors 4-Piece Set

EcoSport 2018-2022 Side Window Air Deflectors 4-Piece Set

SKU: VJN1Z18246A

$109.00

Shipping: Ships by Dec. 17

Pickup: Free at Dealer

Thule Canoe Carrier for Roof Racks

Thule Canoe Carrier for Roof Racks

SKU: VKB3Z7855100W

$199.00

Shipping: Ships by Dec. 17

Pickup: Free at Dealer

EcoSport 2018-2022 UVS 100 Custom Sunscreen

EcoSport 2018-2022 UVS 100 Custom Sunscreen

SKU: VJN1Z78519A02A

$109.00

Shipping: Ships by Dec. 17

Pickup: Free at Dealer

M12 X 1.5 BLACK LUG NUT VEHICLE KIT OF 20

M12 X 1.5 BLACK LUG NUT VEHICLE KIT OF 20

SKU: M1012KBSB

$155.00

Shipping: Ships by Dec. 17

Pickup: Free at Dealer

EcoSport 2018-2022 Hood Switch Remote Start System Kit

EcoSport 2018-2022 Hood Switch Remote Start System Kit

SKU: JN1Z19G366A

$115.00

Shipping: Ships by Dec. 17

Pickup: Free at Dealer

Yakima Rack Mounted Canoe Carrier, 2019-2025.

Yakima Rack Mounted Canoe Carrier, 2019-2025.

SKU: VKB3Z7855100D

$199.00

Shipping: Ships by Dec. 17

Pickup: Free at Dealer

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