Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Yakima Awning

SKU: VKB3Z99000C38E

$469.00

Shipping: Ships by Jan. 4

Pickup: Free at Dealer

Ford Performance License Plate Frame-Brushed Stainless Steel

Ford Performance License Plate Frame-Brushed Stainless Steel

SKU: M1828SS304C

$40.00

Shipping: Ships by Jan. 4

Pickup: Free at Dealer

Trailer Hitch 2 5/16" Ball 1 1/4" Shank

Trailer Hitch 2 5/16" Ball 1 1/4" Shank

SKU: BC3Z19F503B

$35.00

Shipping: Ships by Jan. 4

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Thule Hitch Mounted Tilting Bike Carrier

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$819.00

Shipping: Ships by Jan. 4

Pickup: Free at Dealer

Yakima Rack Mounted Stand Up Paddleboard Carrier

Yakima Rack Mounted Stand Up Paddleboard Carrier

SKU: VKB3Z7855100H

$359.00

Shipping: Ships by Jan. 4

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ARB Jack

SKU: M1830JACK

$875.00

Shipping: Ships by Jan. 4

Pickup: Free at Dealer

Yakima Rack Mounted Lockable Cargo Box

Yakima Rack Mounted Lockable Cargo Box

SKU: VKB3Z7855100FB

$769.00

Pickup Required

Pickup: Free at Dealer

Mustang 2018-2020 10pack Ford Performance Decal

Mustang 2018-2020 10pack Ford Performance Decal

SKU: M1820FP

$15.00

Shipping: Ships by Jan. 4

Pickup: Free at Dealer

THULE Rack-Mounted Cargo Box

THULE Rack-Mounted Cargo Box

SKU: VAT4Z7855100L

$539.00

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