Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Zinc Plated Wheel Locks for Hidden Lugs

Zinc Plated Wheel Locks for Hidden Lugs

SKU: FL1Z1A043A

$70.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

F-150 2015-2024 Chrome Tow Hook Kit

F-150 2015-2024 Chrome Tow Hook Kit

SKU: FL3Z17N808A

$100.00

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VizuaLogic Bluetooth Game Controller

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$69.00

Shipping: Ships by Feb. 8

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SKU: VGL3Z18246B

$89.00

Shipping: Ships by Feb. 8

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Yakima SKS Lock System Kit

Yakima SKS Lock System Kit

SKU: VKB3Z7821984A

$69.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

F-150 2015-2020 Regular Cab Smoke Side Window Air Deflectors

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$59.00

Shipping: Ships by Feb. 8

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Mustang 2011-2019 5.0L Coyote Automatic Transmission Flexplate and Bolts

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