Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ford Performance Rubber Trailer Hitch Receiver Cover

                  Ford Performance Rubber Trailer Hitch Receiver Cover

                  SKU: M1840FP

                  $20.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2022 Lund Aeroskin Smoke Hood Deflector

                  Super Duty 2017-2022 Lund Aeroskin Smoke Hood Deflector

                  SKU: VHC3Z16C900C

                  $99.00

                  Shipping: Ships by March 21
                  Pickup: Free at Dealer
                  Add to Cart
                  PISTON AND ROD KEYCHAIN FEATURING FORD OVAL

                  PISTON AND ROD KEYCHAIN FEATURING FORD OVAL

                  SKU: 302700

                  $6.00

                  Shipping: Ships by March 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Front Or Rear Flat Pair Splash Guards 2-Piece Set, w/Ford Oval Logo

                  Front Or Rear Flat Pair Splash Guards 2-Piece Set, w/Ford Oval Logo

                  SKU: FL3Z16A550C

                  $35.00

                  Shipping: Ships by March 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Performance License Single Plate

                  Ford Performance License Single Plate

                  SKU: M1828FPONE

                  $15.00

                  Shipping: Ships by March 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Tailgate Bed Dust Seal

                  Tailgate Bed Dust Seal

                  SKU: VFL3Z99404A06A

                  $29.00

                  Shipping: Ships by March 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Standard Interface Plate Kit

                  Standard Interface Plate Kit

                  SKU: HC3Z9928408AA

                  $70.00

                  Shipping: Ships by March 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Trailer Hitch Ball Mount 2" Drop

                  Trailer Hitch Ball Mount 2" Drop

                  SKU: BL3Z19A282B

                  $35.00

                  Shipping: Ships by March 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2025 Bed Mat for 6.75' Bed

                  Super Duty 2017-2025 Bed Mat for 6.75' Bed

                  SKU: HC3Z99112A15A

                  $190.00

                  Shipping: Ships by March 21
                  Pickup: Free at Dealer
                  Add to Cart
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