Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Ford Perimeter Plus Vehicle Security System

Ford Perimeter Plus Vehicle Security System

SKU: GJ5Z19A361A

$245.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Focus 2000-2005 Suspension Kit

Focus 2000-2005 Suspension Kit

SKU: M3000ZX3

$400.00

Shipping: More inventory coming soon

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Focus SVT 2000-2005 Strut/Shock Kit

Focus SVT 2000-2005 Strut/Shock Kit

SKU: M18000ZX3

$265.00

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Focus 2000-2005 Assembled Suspension Kit

Focus 2000-2005 Assembled Suspension Kit

SKU: M3000ZX3A

$480.00

Shipping: More inventory coming soon

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Focus 2015-2018 Matte Black Over The Top Dual Stripe Kit

Focus 2015-2018 Matte Black Over The Top Dual Stripe Kit

SKU: VGM5Z6320000C

$359.00

Shipping: More inventory coming soon

Pickup: Free at Dealer

Focus 2012-2018 5Dr Primed Rear Roof Air Spoiler

Focus 2012-2018 5Dr Primed Rear Roof Air Spoiler

SKU: BM5Z5844210AB

$415.00 + $140.00 Installation

Pickup Required

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