Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Thule Stand-Up Paddleboard Carrier for Roof Racks

                  Thule Stand-Up Paddleboard Carrier for Roof Racks

                  SKU: VFT4Z7855100B

                  $199.00

                  Shipping: Ships by Dec. 30
                  Pickup: Free at Dealer
                  Mustang M14 x1.5 Black Lug Nut Vehicle Kit

                  Mustang M14 x1.5 Black Lug Nut Vehicle Kit

                  SKU: M1012KMB

                  $195.00

                  Shipping: Ships by Dec. 30
                  Pickup: Free at Dealer
                  Fusion 2013-2017 Black 4pc All Weather Rubber Floor Mats

                  Fusion 2013-2017 Black 4pc All Weather Rubber Floor Mats

                  SKU: DS7Z5413300JA

                  $140.00

                  Shipping: Ships by Dec. 30
                  Pickup: Free at Dealer
                  Fusion 2013-2020 Cargo Area Liner

                  Fusion 2013-2020 Cargo Area Liner

                  SKU: DS7Z6111600AA

                  $130.00

                  Shipping: Ships by Dec. 30
                  Pickup: Free at Dealer
                  Powered By Ford Performance Black Badge

                  Powered By Ford Performance Black Badge

                  SKU: M16098PBFPB

                  $125.00

                  Shipping: Ships by Dec. 30
                  Pickup: Free at Dealer
                  Remote Start System Bi-Directional Extra Key Fob

                  Remote Start System Bi-Directional Extra Key Fob

                  SKU: DL3Z15K601A

                  $105.00

                  Shipping: Ships by Dec. 30
                  Pickup: Free at Dealer
                  Fusion 2013-2020 UVS 100 Custom Sunscreen

                  Fusion 2013-2020 UVS 100 Custom Sunscreen

                  SKU: VJS7Z78519A02A

                  $109.00

                  Shipping: Ships by Dec. 30
                  Pickup: Free at Dealer
                  Thule Canoe Carrier for Roof Racks

                  Thule Canoe Carrier for Roof Racks

                  SKU: VKB3Z7855100W

                  $199.00

                  Shipping: Ships by Dec. 30
                  Pickup: Free at Dealer
                  Ford Performance Badge

                  Ford Performance Badge

                  SKU: M16098PBFP

                  $105.00

                  Shipping: Ships by Dec. 30
                  Pickup: Free at Dealer
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