Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Ford Logo Soft Sided Cooler Bag with Adjustable Carrying Strap

SKU: HE5Z19H484A

$35.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Locking Hitch Pin for 2" Receivers

Locking Hitch Pin for 2" Receivers

SKU: VML3Z19A326A

$25.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Ford Performance Rubber Trailer Hitch Receiver Cover

Ford Performance Rubber Trailer Hitch Receiver Cover

SKU: M1840FP

$20.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

PISTON AND ROD KEYCHAIN FEATURING FORD OVAL

PISTON AND ROD KEYCHAIN FEATURING FORD OVAL

SKU: 302700

$6.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Curt Hitch Shackle Kit

Curt Hitch Shackle Kit

SKU: VLL3Z19A282A

$49.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Maverick 2022-2025 Tailgate Assist

Maverick 2022-2025 Tailgate Assist

SKU: VNZ6Z99406A10A

$50.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

NOCO Protective Carry Case for GB-50 Battery Jump Start Pack

NOCO Protective Carry Case for GB-50 Battery Jump Start Pack

SKU: VJL3Z10C744DS

$39.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Maverick 2022-2025 Tufskinz Gray Lettering on Black Texture Door Sill Kit

Maverick 2022-2025 Tufskinz Gray Lettering on Black Texture Door Sill Kit

SKU: VNZ6Z99132A08C

$49.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

First Aid Kit With Ford Oval

First Aid Kit With Ford Oval

SKU: VNK4Z19F515B

$49.00

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