Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  FORD SLANT EDGE BREATHER - GRAY

                  FORD SLANT EDGE BREATHER - GRAY

                  SKU: 302437

                  $45.00

                  Shipping: Ships by Jan. 11
                  Pickup: Free at Dealer
                  FORD COBRA LOGO AIR BREATHER CAP:CHROME

                  FORD COBRA LOGO AIR BREATHER CAP:CHROME

                  SKU: 302225

                  $17.00

                  Shipping: Ships by Jan. 11
                  Pickup: Free at Dealer
                  FORD SLANT EDGE BREATHER - CHROME

                  FORD SLANT EDGE BREATHER - CHROME

                  SKU: 302439

                  $45.00

                  Shipping: Ships by Jan. 11
                  Pickup: Free at Dealer
                  FORD SLANT EDGE BREATHER - BLUE

                  FORD SLANT EDGE BREATHER - BLUE

                  SKU: 302436

                  $45.00

                  Shipping: Ships by Jan. 11
                  Pickup: Free at Dealer
                  BLACK FINISH AIR CLEANER NUT: RED FORD OVAL LOGO

                  BLACK FINISH AIR CLEANER NUT: RED FORD OVAL LOGO

                  SKU: 302339

                  $19.00

                  Shipping: Ships by Jan. 11
                  Pickup: Free at Dealer
                  FORD SLANT EDGE BREATHER - BLACK

                  FORD SLANT EDGE BREATHER - BLACK

                  SKU: 302435

                  $45.00

                  Shipping: Ships by Jan. 11
                  Pickup: Free at Dealer
                  DIPSTICK KIT: CHROME HANDLE AND TUBE

                  DIPSTICK KIT: CHROME HANDLE AND TUBE

                  SKU: 302401

                  $35.00

                  Shipping: Ships by Jan. 11
                  Pickup: Free at Dealer
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