Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  FORD INTERIOR CLEANING KIT

                  FORD INTERIOR CLEANING KIT

                  SKU: MFPPCLEAN1

                  $40.00

                  Shipping: Ships by Apr 13
                  Pickup: Free at Dealer
                  Add to Cart
                  NOCO Protective Carry Case for GB-70 Battery Jump Start Pack

                  NOCO Protective Carry Case for GB-70 Battery Jump Start Pack

                  SKU: VJL3Z10C744BS

                  $39.00

                  Shipping: Ships by Apr 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2019-2023 Tailgate Damper Cartridge

                  Ranger 2019-2023 Tailgate Damper Cartridge

                  SKU: VKB3Z99406A10A

                  $50.00

                  Shipping: Ships by Apr 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Curt Hitch Shackle Kit

                  Curt Hitch Shackle Kit

                  SKU: VLL3Z19A282A

                  $49.00

                  Shipping: Ships by Apr 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Performance Parking Only Sign

                  Ford Performance Parking Only Sign

                  SKU: M1827PARK

                  $35.00

                  Shipping: Ships by Apr 13
                  Pickup: Free at Dealer
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                  FORD PERFORMANCE LOGO STAINLESS STEEL BADGE

                  FORD PERFORMANCE LOGO STAINLESS STEEL BADGE

                  SKU: CM16098M50CJ

                  $40.00

                  Shipping: Ships by Apr 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Trailer Hitch 2 5/16" Ball 1" Shank

                  Trailer Hitch 2 5/16" Ball 1" Shank

                  SKU: BL3Z19F503A

                  $35.00

                  Shipping: Ships by Apr 13
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD PERFORMANCE CARBON FIBER & STAINLESS STEEL KEYCHAIN

                  FORD PERFORMANCE CARBON FIBER & STAINLESS STEEL KEYCHAIN

                  SKU: M1800FP

                  $29.00

                  Shipping: Ships by Apr 13
                  Pickup: Free at Dealer
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                  Locking Hitch Pin for 2" Receivers

                  Locking Hitch Pin for 2" Receivers

                  SKU: VML3Z19A326A

                  $25.00

                  Shipping: Ships by Apr 13
                  Pickup: Free at Dealer
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