Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Transit 2015-2025 Covercraft Front Captain Seat Covers in Charcoal

                  Transit 2015-2025 Covercraft Front Captain Seat Covers in Charcoal

                  SKU: VFK4Z16600D20AA

                  $229.00

                  Shipping: Ships by Apr 22
                  Pickup: Free at Dealer
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                  ARB Ford Performance Parts Portable Air Compressor Kit

                  ARB Ford Performance Parts Portable Air Compressor Kit

                  SKU: M1830FPAC

                  $415.00

                  Shipping: Ships by Apr 22
                  Pickup: Free at Dealer
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                  Transit 2015-2025 Stainless Steel Single Wheel RR Cover

                  Transit 2015-2025 Stainless Steel Single Wheel RR Cover

                  SKU: VFK4Z1130B

                  $389.00

                  Shipping: Ships by Apr 22
                  Pickup: Free at Dealer
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                  RIGID® Off-Road Under Body Amber Lighting Kit

                  RIGID® Off-Road Under Body Amber Lighting Kit

                  SKU: M15200RUNA

                  $295.00

                  Shipping: Ships by Apr 22
                  Pickup: Free at Dealer
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                  Transit 2017-2019 Black Front Wheel Well Liners

                  Transit 2017-2019 Black Front Wheel Well Liners

                  SKU: HK3Z16F099A

                  $280.00

                  Pickup Required
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                  Transit 2019 Trailer Hitch Electrics Kit

                  Transit 2019 Trailer Hitch Electrics Kit

                  SKU: KK4Z15A416B

                  $350.00

                  Shipping: Ships by Apr 22
                  Pickup: Free at Dealer
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                  FORD PERFORMANCE BY FACTOR 55 Red ULTRAHOOK

                  FORD PERFORMANCE BY FACTOR 55 Red ULTRAHOOK

                  SKU: M1821UHR

                  $295.00

                  Shipping: Ships by Apr 22
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