Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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F-150 2021-2025 Tailgate Bed Liner

F-150 2021-2025 Tailgate Bed Liner

SKU: ML3Z9900038C

$85.00

VizuaLogic Bluetooth Game Controller

VizuaLogic Bluetooth Game Controller

SKU: VLL3Z19J317A

$69.00

Shipping: Ships by Feb. 9

Pickup: Free at Dealer

Super Duty 2017-2019 ECCO Back Up Reverse Alarm for Chassis Cab Applications

Super Duty 2017-2019 ECCO Back Up Reverse Alarm for Chassis Cab Applications

SKU: VHC3Z14N137C

$99.00

Shipping: Ships by Feb. 9

Pickup: Free at Dealer

M14 X 1.5 BLACK LUG NUT WHEEL KIT OF 8

M14 X 1.5 BLACK LUG NUT WHEEL KIT OF 8

SKU: M1012SB

$85.00

Shipping: Ships by Feb. 9

Pickup: Free at Dealer

Expedition EL 2025, Floor Liner All-Weather for 3rd Row with 2nd Row Captain's Chairs

Expedition EL 2025, Floor Liner All-Weather for 3rd Row with 2nd Row Captain's Chairs

SKU: SL1Z7813086EA

$95.00

Shipping: Ships by Feb. 9

Pickup: Free at Dealer

Ranger 2019-2023 Horizontal Bed Cargo Net

Ranger 2019-2023 Horizontal Bed Cargo Net

SKU: KB3Z99550A66A

$70.00

Shipping: Ships by Feb. 9

Pickup: Free at Dealer

Focus 2012-2018 Molded Splash Guards Front Pair

Focus 2012-2018 Molded Splash Guards Front Pair

SKU: BM5Z16A550C

$60.00

Shipping: Ships by Feb. 9

Pickup: Free at Dealer

COYOTE GEN 2 OIL FILTER ADAPTER KIT

COYOTE GEN 2 OIL FILTER ADAPTER KIT

SKU: M6880M501

$80.00

Shipping: Ships by Feb. 9

Pickup: Free at Dealer

Explorer 2011-2017 Molded Black Splash Guards Rear Pair

Explorer 2011-2017 Molded Black Splash Guards Rear Pair

SKU: BB5Z16A550BB

$60.00

Shipping: Ships by Feb. 9

Pickup: Free at Dealer

...

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