Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Bronco Tube Door RH Door Latch

Bronco Tube Door RH Door Latch

SKU: M19008BTDR

$55.00

Shipping: Ships by Feb. 10

Pickup: Free at Dealer

Mustang Ford Performance Dash Emblem

Mustang Ford Performance Dash Emblem

SKU: M1447A

$75.00

Shipping: Ships by Feb. 10

Pickup: Free at Dealer

Super Duty 2017-2022 Black Platinum Upper Tailgate Accent Trim

Super Duty 2017-2022 Black Platinum Upper Tailgate Accent Trim

SKU: VHC3Z99425A34B

$59.00

Shipping: Ships by Feb. 10

Pickup: Free at Dealer

Mustang 1964-1973 Ford Racing 9mm Spark Plug Wire Sets

Mustang 1964-1973 Ford Racing 9mm Spark Plug Wire Sets

SKU: M12259C460

$65.00

Shipping: More inventory coming soon

Pickup: Free at Dealer

F-150 2021-2022 VISCO Red & Black Body Speed Stripe Kit

F-150 2021-2022 VISCO Red & Black Body Speed Stripe Kit

SKU: VML3Z6320000E

$69.00

Shipping: More inventory coming soon

Pickup: Free at Dealer

Mustang 1979-2004 V6 and V8 Topside Clutch Adjuster

Mustang 1979-2004 V6 and V8 Topside Clutch Adjuster

SKU: M7554A

$85.00

Shipping: Ships by Feb. 10

Pickup: Free at Dealer

Super Duty 4x4 FRT Axle Knuckle Seal Shield

Super Duty 4x4 FRT Axle Knuckle Seal Shield

SKU: MB10677AA

$75.00

Shipping: Ships by Feb. 10

Pickup: Free at Dealer

F-250 Super Duty 2020 7.3L Gas Main Bearing Cap Bolt Kit

F-250 Super Duty 2020 7.3L Gas Main Bearing Cap Bolt Kit

SKU: M6345SD73

$70.00

Shipping: Ships by Feb. 10

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F-150 2010-2014 ECCO Back Up Reverse Alarm

F-150 2010-2014 ECCO Back Up Reverse Alarm

SKU: VDL3Z14N137A

$99.00

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