Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Mustang 2018-2023 Air Design® Matte Black Parking Lamp Curtains

Mustang 2018-2023 Air Design® Matte Black Parking Lamp Curtains

SKU: VJR3Z17E810A

$169.00

Shipping: Ships by Feb. 10

Pickup: Free at Dealer

M12 x 1.5 Black Lug Nut Wheel Kit of 20

M12 x 1.5 Black Lug Nut Wheel Kit of 20

SKU: M1012KBSB

$155.00

Shipping: Ships by Feb. 10

Pickup: Free at Dealer

Expedition EL 2025, Cargo Area Protector

Expedition EL 2025, Cargo Area Protector

SKU: SL1Z7811600BA

$150.00

Shipping: Ships by Feb. 10

Pickup: Free at Dealer

Mustang 2015-2023 Air Design® Matte Black Quarter Window Louvers

Mustang 2015-2023 Air Design® Matte Black Quarter Window Louvers

SKU: VJR3Z63280B10A

$199.00

Shipping: Ships by Feb. 10

Pickup: Free at Dealer

Expedition 2025, Cargo Area Protector

Expedition 2025, Cargo Area Protector

SKU: SL1Z7811600AA

$150.00

Shipping: Ships by Feb. 10

Pickup: Free at Dealer

F-150 2015-2020 Original Wraps Matte Black Hood Cowl Stripe Kit

F-150 2015-2020 Original Wraps Matte Black Hood Cowl Stripe Kit

SKU: VFL3Z9920000F

$179.00

Shipping: More inventory coming soon

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Lund™ Chrome Aeroskin™ Hood Protector Deflector

Lund™ Chrome Aeroskin™ Hood Protector Deflector

SKU: VR1WZ16C900B

$189.00

Shipping: Ships by Feb. 10

Pickup: Free at Dealer

Mustang 2007-2011 Anti-Roll Bar/Sway Bar Replacement End Link

Mustang 2007-2011 Anti-Roll Bar/Sway Bar Replacement End Link

SKU: M5490LINKB

$150.00

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F-150 2015-2020 2.7, 3.5 and 5.0L 163" Wheelbase Exhaust Mid-Pipe

F-150 2015-2020 2.7, 3.5 and 5.0L 163" Wheelbase Exhaust Mid-Pipe

SKU: M5248F15163A

$105.00

Shipping: Ships by Feb. 10

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