Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Mustang 2013-2014 Boss 302R Head Changing Kit

Mustang 2013-2014 Boss 302R Head Changing Kit

SKU: M6067M50BR11

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Shipping: Ships by Feb. 11

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Bronco Sport 2025 Interior Vent Kit

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Shipping: Ships by Feb. 11

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Mustang 2005-2008 3V Cold Spark Plug

Mustang 2005-2008 3V Cold Spark Plug

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$145.00

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F-150 Raptor SuperCab 2010-2014 3pc All Weather Rubber Floor Mats

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Mustang 2011-2014 Boss 302R Head Changing Kit

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SKU: M6067M50BR

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