Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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F-150 2015-2020 Black Platinum 1pc Lower Tailgate Trim

F-150 2015-2020 Black Platinum 1pc Lower Tailgate Trim

SKU: VFL3Z99290D90B

$139.00

Shipping: More inventory coming soon

Pickup: Free at Dealer

Mustang 1996-2004 Ford Racing 9mm Spark Plug Wire Sets

Mustang 1996-2004 Ford Racing 9mm Spark Plug Wire Sets

SKU: M12259C464

$140.00

Shipping: Ships by Feb. 11

Pickup: Free at Dealer

Mustang 2018-2021 5.0/5.2L Coyote 12mm Long Head Bolt Kit

Mustang 2018-2021 5.0/5.2L Coyote 12mm Long Head Bolt Kit

SKU: M6067M501280

$135.00

Shipping: Ships by Feb. 11

Pickup: Free at Dealer

Mustang 2005-2011 Anti-Roll/Sway Bar Complete Hardware Kit

Mustang 2005-2011 Anti-Roll/Sway Bar Complete Hardware Kit

SKU: M5490HWC

$190.00

Shipping: Ships by Feb. 11

Pickup: Free at Dealer

Mustang 2015-2023 Extended ARP Wheel Stud Kit

Mustang 2015-2023 Extended ARP Wheel Stud Kit

SKU: M1107C

$195.00

Shipping: Ships by Feb. 11

Pickup: Free at Dealer

Ranger 2019-2023 Aeroskin Chrome Hood Deflector

Ranger 2019-2023 Aeroskin Chrome Hood Deflector

SKU: VKB3Z16C900C

$189.00

Shipping: Ships by Feb. 11

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Mustang 2005-2014 Matte Black 18x8" Mesh Spoke Wheel

Mustang 2005-2014 Matte Black 18x8" Mesh Spoke Wheel

SKU: M1007P188MB

$190.00

Shipping: Ships by Feb. 11

Pickup: Free at Dealer

Mustang 1996-2004 Ford Racing 9mm Spark Plug Wire Sets

Mustang 1996-2004 Ford Racing 9mm Spark Plug Wire Sets

SKU: M12259R464

$140.00

Shipping: Ships by Feb. 11

Pickup: Free at Dealer

Mustang 1996-1998 Ford Racing 9mm Spark Plug Wire Sets

Mustang 1996-1998 Ford Racing 9mm Spark Plug Wire Sets

SKU: M12259C462

$105.00

Shipping: Ships by Feb. 11

Pickup: Free at Dealer

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