Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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FORD EXTERIOR CLEANING KIT

FORD EXTERIOR CLEANING KIT

SKU: MFPPCLEAN2

$120.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Napier Sportz Cove

Napier Sportz Cove

SKU: VPM1Z99000C38A

$159.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Powered By Ford Performance Black Badge

Powered By Ford Performance Black Badge

SKU: M16098PBFPB

$125.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Thule Stand-Up Paddleboard Carrier for Roof Racks

Thule Stand-Up Paddleboard Carrier for Roof Racks

SKU: VFT4Z7855100B

$199.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Napier Sportz Cove

Napier Sportz Cove

SKU: VPJ6Z99000C38A

$159.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Black Cargo Security Cover

Black Cargo Security Cover

SKU: DT4Z7845440AA

$190.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Thule Canoe Carrier for Roof Racks

Thule Canoe Carrier for Roof Racks

SKU: VKB3Z7855100W

$199.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Cross Bars 2pc Set

Cross Bars 2pc Set

SKU: 7T4Z7855100BA

$150.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Liftgate Privacy Curtain

Liftgate Privacy Curtain

SKU: VNL1Z99000C38A

$119.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

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