Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Ash Cup Coin Holder Kit

Ash Cup Coin Holder Kit

SKU: AL3Z7804788AA

$35.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

VOXX Stanchion Mount for Portable RSE, X-Premium

VOXX Stanchion Mount for Portable RSE, X-Premium

SKU: VM1PZ99519K22A

$49.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

FORD PERFORMANCE LOGO STAINLESS STEEL BADGE

SKU: CM16098M50CJ

$40.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Trailer Hitch 2 5/16" Ball 1" Shank

Trailer Hitch 2 5/16" Ball 1" Shank

SKU: BL3Z19F503A

$35.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

F-150 2015-2021 M14 x 1.5 Black Lug Nut Wheel Kit of 6

F-150 2015-2021 M14 x 1.5 Black Lug Nut Wheel Kit of 6

SKU: M1012F15B

$50.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

LED Anti-Theft Flasher Vehicle Security System

LED Anti-Theft Flasher Vehicle Security System

SKU: DM5Z19D596A

$15.00 + $70.00 Installation

Ford Performance Stainless Steel Marque Plate

Ford Performance Stainless Steel Marque Plate

SKU: M1828LS

$45.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Trailer Hitch Ball Mount 4" Drop For 2" Hitch Receiver, 12,000 GTW

Trailer Hitch Ball Mount 4" Drop For 2" Hitch Receiver, 12,000 GTW

SKU: HC3Z19A282A

$45.00

Trailer Hitch Ball Mount 1 1/4" Class II

Trailer Hitch Ball Mount 1 1/4" Class II

SKU: BL8Z19A282A

$30.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

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